Posts tagged: microsoft customer service

Write protection does not always work on SD memory cards that are plugged into a computer that runs Windows XP, Windows Vista, or Windows Server 2008

Symptoms
Your computer runs Windows XP, Windows Vista, or Windows Server 2008. You plugged a Secure Digital (SD) memory card into the computer while the write protection on the SD memory card was turned off. Then, you put the computer to sleep or in hibernation. When the computer was asleep or in hibernation, you turned on the write protection on the SD memory card. Finally, you resumed the computer, and then you tried to write to the SD memory card.
When you tried to write to the SD memory card, you experienced one of the following issues:The write operation was committed on the SD memory card instead of being prevented by the write protection.Therefore, you may have overwritten the data on the SD memory card unexpectedly.You received a warning, and therefore expected that the operation would be canceled. However, the operation seemed to be successful. When you tried to access the newly written data, however, you received an error message that reportedthat the disk is corrupted.To fix this problem, you can either download a hotfix or you can do a workaround. To download the hotfix, see the “Resolution” section. To run the workaround, see the “Workaround” section.
Resolution
This problem occurs because some incorrect parameters are written into the registry when the Sdbus.sys driver initializes.
Hotfix informationWindows XP A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or tocreate a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support(http://support.microsoft.com/contactus/?ws=support)Note The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Prerequisites To apply this hotfix on a Windows XP-based computer, you must have Windows XP Service Pack 2 or Windows XP Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389?(http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service packRestart requirement You must restart the computer after you apply this hotfix. Hotfix replacement information This hotfix does not replace any other hotfixes. File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementSdbus.sys6.0.4069.349379,36015-Dec-200810:22x86SP2Sffdisk.sys6.0.4069.349313,82415-Dec-200810:14x86SP2Sffp_mmc.sys6.0.4069.349310,24015-Dec-200810:14x86SP2Sffp_sd.sys6.0.4069.349311,52015-Dec-200810:14x86SP2Sdbus.infNot Applicable3,70115-Dec-200808:17Not ApplicableSP2Sffdisk.infNot Applicable4,43315-Dec-200808:17Not ApplicableSP2Sdbus.infNot Applicable3,70115-Dec-200808:17Not ApplicableSP2Sffdisk.infNot Applicable4,43315-Dec-200808:17Not ApplicableSP2Windows XP with Service Pack 3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementSdbus.infNot Applicable3,66215-Dec-200809:06Not ApplicableSP3Sdbus.infNot Applicable3,66215-Dec-200809:06Not ApplicableSP3Windows Vista and Windows Server 2008Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support(http://support.microsoft.com/contactus/?ws=support)Note The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Prerequisites To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791?(http://support.microsoft.com/kb/935791/) How to obtain the latest Windows Vista service pack No prerequisites are required for Windows Server 2008-based computers. Restart requirementYou must restart the computer after you apply this hotfix. Hotfix replacement information This hotfix does not replace any other hotfixes. File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista and Windows Server 2008 file information notesThe files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Collapse this tableExpand this table
VersionProductMilestoneService branch6.0.6000.16xxxWindows VistaRTMGDR6.0.6000.20xxxWindows VistaRTMLDR6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDRService Pack 1 is integrated into Windows Server 2008.The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSdbus.infNot Applicable7,98011-Nov-200823:34Not ApplicableSdbus.sys6.0.6001.2230789,08812-Nov-200802:55x86For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSdbus.infNot Applicable8,02012-Nov-200800:15Not ApplicableSdbus.sys6.0.6001.22307111,10412-Nov-200803:30x64For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSdbus.infNot Applicable8,00012-Nov-200800:20Not ApplicableSdbus.sys6.0.6001.22307268,80012-Nov-200802:54IA-64

The system may crash when you put a Windows Vista-based computer or a Windows Server 2008-based computer into hibernation

Symptoms
When you put a Windows Vista-based computer or a Windows Server 2008-based computer into hibernation, the system may crash. Additionally, you may receive a Stop error message that resembles one of the following messages:

STOP 0x000000A0 (parameter1, parameter2, parameter3, parameter4)
INTERNAL_POWER_ERROR (a0)

STOP 0x0000007a (parameter1, parameter2, parameter3, parameter4)
KERNEL_DATA_INPAGE_ERROR

STOP 0×00000077 (parameter1, parameter2, parameter3, parameter4)
KERNEL_STACK_INPAGE_ERRORThis problem occurs only occasionally. Currently, the problem is found on computers that have SB700 Southbridge chipsets installed.
Resolution
Hotfix information A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support(http://support.microsoft.com/contactus/?ws=support)Note The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.PrerequisitesTo apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791?(http://support.microsoft.com/kb/935791/) How to obtain the latest Windows Vista service packNo prerequisites are required for Windows Server 2008-based computers.Restart requirementYou have to restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace a previously released hotfix.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista and Windows Server 2008 file information notesThe files that apply to a specific product, milestone (RTM, SPn), or service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Collapse this tableExpand this table
VersionProductMilestoneService branch6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDRThe .manifest files and the .mum files that are installed in each environment are listed separately in the “Additional file information for Windows Server 2008 and for Windows Vista” section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listedFor all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformDumpata.sys6.0.6001.2224529,24016-Aug-200812:02x86Aliide.sys1.2.0.017,46416-Aug-200812:03x86Amdide.sys6.0.6001.2224517,97616-Aug-200812:03x86Atapi.sys6.0.6001.2224521,56016-Aug-200812:03x86Ataport.sys6.0.6001.22245110,13616-Aug-200812:04x86Cmdide.sys2.0.7.019,00016-Aug-200812:03x86Intelide.sys6.0.6001.2224517,97616-Aug-200812:02x86Msahci.sys6.0.6001.2224528,72816-Aug-200812:02x86Pciide.sys6.0.6001.2224516,44016-Aug-200812:02x86Pciidex.sys6.0.6001.2224545,11216-Aug-200812:02x86Viaide.sys5.1.3790.15020,02416-Aug-200812:03x86For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformDumpata.sys6.0.6001.2224531,28816-Aug-200804:49x64Aliide.sys1.2.0.018,48816-Aug-200804:49x64Amdide.sys6.0.6001.2224518,48816-Aug-200804:49x64Atapi.sys6.0.6001.2224522,58416-Aug-200804:49x64Ataport.sys6.0.6001.22245125,49616-Aug-200804:50x64Cmdide.sys2.0.7.020,53616-Aug-200804:49x64Intelide.sys6.0.6001.2224519,51216-Aug-200804:49x64Msahci.sys6.0.6001.2224531,28816-Aug-200804:49x64Pciide.sys6.0.6001.2224516,44016-Aug-200804:49x64Pciidex.sys6.0.6001.2224551,25616-Aug-200804:50x64Viaide.sys5.1.3790.15020,53616-Aug-200804:49x64For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformDumpata.sys6.0.6001.2224558,93616-Aug-200805:02IA-64Aliide.sys1.2.0.022,07216-Aug-200805:03IA-64Atapi.sys6.0.6001.2224538,45616-Aug-200805:03IA-64Ataport.sys6.0.6001.22245308,28016-Aug-200805:03IA-64Cmdide.sys2.0.7.029,75216-Aug-200805:02IA-64Intelide.sys6.0.6001.2224524,12016-Aug-200805:03IA-64Msahci.sys6.0.6001.2224561,49616-Aug-200805:02IA-64Pciide.sys6.0.6001.2224521,56016-Aug-200805:03IA-64Pciidex.sys6.0.6001.22245111,67216-Aug-200805:02IA-64Viaide.sys5.1.3790.15031,28816-Aug-200805:04IA-64Additional file information for Windows Server 2008 and for Windows VistaAdditional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb956871~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,805Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_2_for_kb956871~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size2,639Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_3_for_kb956871~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size2,477Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_4_for_kb956871~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size2,478Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,367Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_client~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,431Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,422Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_sc~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,423Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,425Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_server~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,431Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,422Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,430Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile nameX86_2de95ef717d9124507d7881e67f2768e_31bf3856ad364e35_6.0.6001.22245_none_4fdf01d433cec0fe.manifestFile versionNot ApplicableFile size695Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile nameX86_microsoft-windows-dumpata_31bf3856ad364e35_6.0.6001.22245_none_69a17e718742868c.manifestFile versionNot ApplicableFile size2,766Date (UTC)16-Aug-2008Time (UTC)12:13PlatformNot ApplicableFile nameX86_mshdc.inf_31bf3856ad364e35_6.0.6001.22245_none_dd9b888d3ac35a04.manifestFile versionNot ApplicableFile size6,874Date (UTC)18-Aug-2008Time (UTC)17:48PlatformNot ApplicableAdditional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_d91ffbee43c03e0ca0736f8619a8e9ae_31bf3856ad364e35_6.0.6001.22245_none_8f0d0626466a5470.manifestFile versionNot ApplicableFile size699Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile nameAmd64_microsoft-windows-dumpata_31bf3856ad364e35_6.0.6001.22245_none_c5c019f53f9ff7c2.manifestFile versionNot ApplicableFile size3,017Date (UTC)16-Aug-2008Time (UTC)05:05PlatformNot ApplicableFile nameAmd64_mshdc.inf_31bf3856ad364e35_6.0.6001.22245_none_39ba2410f320cb3a.manifestFile versionNot ApplicableFile size6,876Date (UTC)18-Aug-2008Time (UTC)17:51PlatformNot ApplicableFile namePackage_1_for_kb956871~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,815Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_2_for_kb956871~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size2,655Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_3_for_kb956871~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size2,491Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_4_for_kb956871~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size2,492Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,375Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_client~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,439Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,430Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,431Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,433Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_server~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,439Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,430Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,438Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableAdditional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_0c44475e197ddce64b693dd6ca12519c_31bf3856ad364e35_6.0.6001.22245_none_16c143c3dd22c6cb.manifestFile versionNot ApplicableFile size697Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile nameIa64_microsoft-windows-dumpata_31bf3856ad364e35_6.0.6001.22245_none_69a3226787408f88.manifestFile versionNot ApplicableFile size3,015Date (UTC)16-Aug-2008Time (UTC)05:34PlatformNot ApplicableFile nameIa64_mshdc.inf_31bf3856ad364e35_6.0.6001.22245_none_dd9d2c833ac16300.manifestFile versionNot ApplicableFile size6,297Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_1_for_kb956871~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,810Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_2_for_kb956871~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size2,484Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_3_for_kb956871~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size2,484Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,425Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,427Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,429Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_server~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,435Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,426Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot ApplicableFile namePackage_for_kb956871_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,433Date (UTC)18-Aug-2008Time (UTC)17:45PlatformNot Applicable

Offline files that are ghost items on a computer that is running Windows Vista or Windows Server 2008 cannot be synchronized with the corresponding files on a file server

Symptoms
On a computer that is running Windows Vista orWindows Server 2008, you have some offline files that are ghost items. In this situation, you cannot synchronize the offline files on this computer with the corresponding files on a file server. Additionally, you cannot access or delete these offline files.
Note Ghosting is a new feature for offline files in Windows Vista and in Windows Server 2008. Sometimes, a synchronization process may stop responding because ofnetwork issues that occur when the contents of a file ordirectory are only partly cached. In this case, client-side caching (CSC) creates ghost items on the client computer. Ghost items cannot be deleted. Additionally, the ghosting feature cannot be disabled.
Resolution
Hotfix information A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support(http://support.microsoft.com/contactus/?ws=support)Note The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.PrerequisitesTo apply this hotfix, the computer must be running one of the following: Windows Vista Windows Vista SP1Windows Server 2008Restart requirementYou mustrestart the computer after you apply this hotfix.Hotfix replacement information This hotfix does not replace any other previously released hotfixes. Registry information To use this hotfix, you do not have to make any changes to the registry.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista and Windows Server 2008 file information notesThe files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
Collapse this tableExpand this table
VersionProductMilestoneService branch 6.0.6000.20xxx Windows RTM LDR 6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number. The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature. For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformCscobj.dll6.0.6000.20793131,58415-Mar-200803:30x86Offlinefileswmiprovider.mofNot Applicable42,87713-Dec-200720:11Not ApplicableOfflinefileswmiprovider_uninstall.mofNot Applicable42,87713-Dec-200720:11Not ApplicableCscsvc.dll6.0.6000.20793489,47215-Mar-200803:30x86Microsoft-windows-offlinefiles.mofNot Applicable1,93113-Dec-200720:11Not ApplicableCscsvc.dll6.0.6001.22137487,42415-Mar-200803:32x86Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not ApplicableFor all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformCscobj.dll6.0.6000.20793216,57615-Mar-200803:46x64Offlinefileswmiprovider.mofNot Applicable42,87714-Dec-200721:49Not ApplicableOfflinefileswmiprovider_uninstall.mofNot Applicable42,87714-Dec-200721:49Not ApplicableCscsvc.dll6.0.6000.20793603,13615-Mar-200803:46x64Microsoft-windows-offlinefiles.mofNot Applicable1,93114-Dec-200721:48Not ApplicableCscsvc.dll6.0.6001.22137603,64815-Mar-200803:58x64Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not ApplicableCscobj.dll6.0.6000.20793131,58415-Mar-200803:30x86Offlinefileswmiprovider.mofNot Applicable42,87713-Dec-200720:11Not ApplicableOfflinefileswmiprovider_uninstall.mofNot Applicable42,87713-Dec-200720:11Not ApplicableFor all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformCscsvc.dll6.0.6001.221371,226,75215-Mar-200803:44IA-64Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable